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Frequently Asked Questions


OWNER QUESTIONS

How do I know I’m getting a good tenant?
Our tenant screening process includes multiple verification steps. Credit Report: Shows their habits for paying obligations on time, total debt balances and monthly payments, and past addresses which is compared to their application. Criminal History: Comprehensive background check will reveal everything from traffic tickets to felonies to sexual offenders. Rental Reference: Contact is made with their past landlords (if applicable) and a written reference is requested. Employment and Income Verification: We contact their employer to confirm their length of employment and to verify their income. We then compare their verified income with their monthly debt and rent payments to confirm they can comfortably afford your rental amount.

What happens if the tenant doesn’t pay the rent?
We follow strict procedures when tenants do not pay their rent on time which includes legal notice (Notice to Pay or Quit sent on 6th day of the Month) and personal contact. If the tenant is not able to pay by the 11th of the month, a court hearing is scheduled and judgment and eviction are processed, if necessary. When tenants are not able or willing to pay their rent, we work to get them out of the property as quickly as the law permits so that we may find a new tenant and restore the income stream.

Who collects the rent?
Tenants pay their rent directly to Freedom Property Management by cash, check or electronic payment by the 5th of the month. Owners are then paid by check or electronic deposit between the 10th and 11th of the month.

How do I get my money?
We pay all of our owners between the 10th and the 11th of the month by electronic deposit into your bank account or by mailing a check.

What happens with the tenant’s security deposit money?
Freedom Property Management collects the appropriate security deposit from the tenants at the beginning of their tenancy. These funds are kept in a separate bank account where they cannot be co-mingled with our operating funds. We perform routine internal audits to confirm that each tenants’ security deposit is accounted for.

Who lists the property for rent?
Our owners, Dan and Tiffany are licensed Realtors with ReMax Gateway. Or if you have a relationship with another Realtor, we are able to work directly with them to make this a smooth process!

Am I informed of all the repairs you perform on my property?
Our management agreement includes an emergency service consent as well as authorization of non-emergency repairs up to $250. For repairs estimated to exceed this amount, an estimate is requested and discussed with the owner for approval. All work orders and invoices are included in our monthly owner reporting.

Can I do my own repairs or use my repair man?
Yes! Many of our owners choose to do their own repairs if they’re local. Also, we are happy to work with your repair man but do require they be licensed and insured.

What happens if there’s an emergency?
All tenants go through a detailed lease signing in our office before they are handed the keys to your property. We review the contents of our Tenant Handbook with them with particular attention devoted to the section regarding emergencies. Tenants are encouraged to take a proactive approach not only to emergencies but to routine maintenance items as well. During the initial walk-thru, our agent identifies the location of the main water shut-off valve, circuit breakers or fuses, gas meter, etc. Lastly, tenants are provided with our cell phone numbers to be used 24/7, in the event there is a problem that can’t wait until the next business day.

How often do you inspect my home?
At the beginning of each new tenancy, a detailed Condition Report is completed which provides us and tenants with a detailed summary of the condition of your home, along with pictures. Based on the date the lease commences, our software is programmed to tell us to inspect your property every six months until the lease ends. Our property manager completes a written report of the interior and exterior condition of the home at each interval and will also visit the property to address any questions the tenants may have about how things work, to inspect repairs, to follow up on HOA violations or as the occasion dictates. Reports are emailed to you as they are completed.

What is the tenant responsible for maintaining on the property?
The VRLTA Lease details the specific responsibilities of the tenant with maintaining your property. Situations such as mowing the grass, pruning the shrubbery, maintaining the caulking around the tubs and sinks, changing light bulbs and fuses, and complying with HOA guidelines are all examples of tenant responsible maintenance items.


TENANT QUESTIONS

When is rent due?
Rent is due on the 1st day of every month. Your Lease provides for a 5 day grace period before a 10% late fee is assessed.

How do I pay my rent?
The preferred method of payment is for tenants to use our website to pay their rent electronically. Tenants can also mail their rent check or money order to our office at 9285 Corporate Circle Manassas, VA 20110. For those who prefer a receipt, rent can also be dropped off in person at our office.

When will I get my security deposit back?
All tenants have the opportunity to receive 100% of their security and pet deposits back 30 days after they have moved out of the property. Refer back to your Lease and our Vacating Checklist for specific instructions.

Can I paint, mount a TV to the wall, or do improvements/changes to the property?
All requests of this type must be submitted to Freedom Property Management for approval.

We are thinking of moving, how do I give my notice?
Notice to terminate your lease is required to be submitted in writing at least 60 days before the end of your lease. Be sure to give us a call well in advance so we can assist you in finding a new place to rent or to purchase a home!