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Frequently Asked Questions


OWNER QUESTIONS

How do I know I’m getting a good tenant?
Our tenant screening process includes multiple verification steps. Our goal is to secure the best quality tenant for your investment property. Credit Report: Shows their habits for paying obligations on time, total debt balances and monthly payments, and past addresses which is compared to their application. Criminal History: Comprehensive background check will alert us to recent criminal convictions. Rental Reference: Contact is made with their past landlords (if applicable) and a written reference is requested. Employment and Income Verification: We collect income verification for the last 1-3 years to determine their ability to repay your rent. This includes recent paycheck stubs, plus W2, 1099 or Tax Returns for the last 1-2 years.

What happens if the tenant doesn’t pay the rent?
We follow strict procedures when tenants do not pay their rent on time which includes legal notice, Non Compliance Notice/5 day notice sent on 6th day of the month, in addition to personal contact. If the tenant is not able to pay by the 11th of the month, a court hearing is scheduled and judgment and eviction are processed, if necessary. When tenants are not able or willing to pay their rent, we work to get them out of the property as quickly as the law permits so that we may find a new tenant and restore your income stream.

Who collects the rent?
Tenants pay their rent directly to Freedom Property Management by cash, check or electronic payment, due the first of each month.

How do I get my money?
We pay all of our owners between the 10th and the 11th of the month by electronic deposit into your bank account or by mailing a check.

What happens with the tenant’s security deposit money?
Freedom Property Management collects the appropriate security deposit from the tenants at the beginning of their tenancy, per the Lease. These funds are kept in a separate bank account where they cannot be co-mingled with our operating funds. We perform routine internal audits to confirm that each tenants’ security deposit is accounted for..

Who lists the property for rent?
Our team of Realtors conduct a thorough market evaluation to ensure your investment property is being marketed for the appropriate rent price. We market your property through the Multiple Listing Service (MRIS), our websites, Zillow, realtor.com, Trulia, as well as over 100 online search engines. Or if you have a relationship with another Realtor, we are able to work directly with them to make this a smooth process!

Am I informed of all the repairs you perform on my property?
Our management agreement includes an emergency service consent as well as authorization of non-emergency repairs up to $250. For repairs estimated to exceed this amount, an estimate is requested and discussed with the owner for approval. All work orders and invoices are included in our monthly owner reporting.

Can I do my own repairs or use my repair man?
Yes! Many of our owners choose to do their own repairs if they’re local. Also, we are happy to work with your repair man but do require they be licensed and insured.

What happens if there’s an emergency?
We have trusted contractors available 24/7 so when emergencies arise, we are able to take a proactive approach to resolving the issue as quickly as possible. Steps will be taken to remedy emergencies to ensure all parties are in full lease compliance.

How often do you inspect my home?
An initial condition report and walk thru is done at the beginning of the tenancy. We coordinate with your tenant to conduct interior and exterior inspections 3 months after occupancy and then every 6 months until it’s time for their final move out inspection. All inspections, along with pictures, are loaded onto your secure online Owner Portal.

What is the tenant responsible for maintaining on the property?
Our Lease details the specific responsibilities of the tenant with maintaining your property. Situations such as mowing the grass, pruning the shrubbery, maintaining the caulking around the tubs and sinks, changing light bulbs and fuses, and complying with HOA guidelines are all examples of tenant responsible maintenance items.


TENANT QUESTIONS

When is rent due?
Rent is due on the 1st day of every month. Your Lease provides for a 5 day grace period before a 10% late fee is assessed.

How do I pay my rent?
The preferred method of payment is for tenants to use their secure Tenant Portal to pay their rent via e-check (free) or credit card (processing fee applies). Tenants can also mail their rent check or money order to our office at 9285 Corporate Circle Manassas, VA 20110. For those who prefer a receipt, rent can also be dropped off in person at our office during normal business hours.

When will I get my security deposit back?
All tenants have the opportunity to receive 100% of their security and pet deposits back 45 days after they have moved out of the property. Refer back to your Lease and our Vacating Checklist for specific instructions.

Can I paint, mount a TV to the wall, or do improvements/changes to the property?
All requests of this type must be submitted to Freedom Property Management for approval.

We are thinking of moving, how do I give my notice?
Notice to terminate your lease is required to be submitted in writing at least 60 days before the end of your lease. Be sure to give us a call well in advance so we can assist you in finding a new place to rent or to purchase a home!