Tenant FAQs

No. Properties are rented on a first-come, first-completed application basis. We do not hold properties without an approved application. Once approved, the property may be held for a maximum of 10 days from approval to lease start date, provided all required payments and documents are completed on time.

No. Last month’s rent is not collected upfront.
Typically, at lease signing you will pay:

• First month’s rent (plus any prorated rent)
• Security deposit (usually equal to one month’s rent, unless otherwise stated)
• Any applicable fees (pet fees, Resident Benefit Package, etc.)

All applicants 18 years of age or older must submit a separate application and pay the application fee.

Yes. Security deposits are refundable, provided:

• The lease terms are fulfilled
• Rent is paid in full
• There is no damage beyond normal wear and tear

An itemized disposition of the security deposit is provided within 45 days of move-out, in accordance with Virginia law.

A cosigner (guarantor) may be required if an applicant does not meet income, credit, or qualification criteria.
Cosigners:

• Must submit a full application
• Must be Virginia residents
• Are financially responsible for the lease obligations

All applications are submitted online at www.freedompm.com.
To apply:

• Complete the online application
• Pay the non-refundable application fee
• Upload required documents (ID, proof of income, etc.)

Applications are processed on a first-come, first-complete basis. Incomplete applications will not be reviewed.

Rent is paid through your online tenant portal.
Payments are due on or before the 1st of each month.
Late fees may apply if payment is received after the grace period outlined in your lease.

Pets are not allowed without prior written approval.
To request approval:

1. Submit a Pet Application
2. Provide a pet photo and current veterinary records
3. Execute a Pet Addendum if approved

Approved pets may require:

• Monthly pet rent
• A one-time pet lease fee
• A refundable pet deposit

Unauthorized pets are subject to penalties.
Service and assistance animals are handled separately through a reasonable accommodation process.

All tenants on the lease are jointly and severally liable.
This means:

• Everyone remains financially responsible unless a lease modification is approved
• Any tenant removal requires written approval, a signed lease modification, and applicable fees
• Remaining tenants must still meet qualification standards

You must provide written notice at least 45 days prior to the lease end date (unless otherwise stated in your lease).
Failure to provide proper notice may result in:

• Holdover charges
• Additional rent or fees

Move-out instructions and inspection details will be provided once notice is received.

Responsibilities depend on the issue:
Landlord Responsibilities

• Repairs required to keep the home safe and habitable
• Major systems and structural items (unless damaged by tenant negligence)

Tenant Responsibilities

• Damage caused by negligence, misuse, or failure to report issues
• Minor maintenance outlined in the lease (filters, light bulbs, pest control, lawn care if applicable)
• Missed appointments or unnecessary service calls

All maintenance requests must be submitted through the tenant portal.